At Sinhala Naati, we operate as an online-based learning platform focused on preparing students for the Sinhala NAATI CCL exam. All payments for our courses are processed securely through trusted online payment gateways.
Once your payment is successfully completed, you will immediately receive login credentials to access your personalized learning dashboard. This grants you full access to our Sinhala NAATI CCL learning materials, practice exams, and other resources.
Please note that all course purchases are final and non-refundable. By enrolling in a course, you acknowledge and agree that:
- You are purchasing digital educational content which becomes instantly accessible upon payment.
- As such, we do not allow cancellations, refunds, or transfers once access has been granted.
This no-refund policy helps us protect the integrity of our content and prevent unauthorised use or sharing of course materials.
Exceptions to the No Refund Policy
Refunds or partial refunds will only be considered under the following circumstances:
- Technical Error – If a payment was made but you did not receive access due to a verified technical issue on our platform or with the payment gateway.
- Duplicate Payment / Overcharge – If you were accidentally charged more than once for the same course or subscription.
Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
If you believe you qualify for a refund under one of these exceptions, please contact our support team at info@sinhalanaati.com within 3 business days of the payment date. Be sure to include your full name, course name, and a description of the issue along with your payment receipt.
Support
For any questions related to payment, access, or technical issues, please reach out to us at info@sinhalanaati.com. Our team is committed to assisting you promptly.